Return and Refund Policy

Effective Date: July 20, 2026

At Mahakal Herbs, customer satisfaction is our priority. Due to the nature of herbal and consumable products, we maintain strict quality and safety standards. Please read our Return & Refund Policy carefully before placing an order.

Returns

As our products are edible and herbal in nature, we do not accept returns on products that have been opened, used, or partially consumed for hygiene and safety reasons.

Returns may only be accepted in the following situations:

You received the wrong product.
You received a damaged or defective product.
The product was damaged during transit.
The product received is significantly different from what was ordered.

Any return request must be made within 48 hours of receiving your order.

Return Eligibility

To be eligible for a return:

The product must remain unused and unopened.
It must be returned in its original packaging.
All original labels and seals should remain intact.
Proof of purchase or order confirmation must be provided.
Photographs or videos of the damaged or incorrect product may be required for verification.

Mahakal Herbs reserves the right to reject return requests that do not meet the above conditions.

Non-Returnable Items

The following items are not eligible for return or exchange:

Opened or used products.
Products with broken safety seals.
Products damaged due to improper handling by the customer.
Orders placed with incorrect shipping information provided by the customer.
Products purchased during clearance or special promotional sales (unless received damaged or incorrect).

Refund Policy

Once your return request has been reviewed and approved, your refund will be processed.

Refunds are generally issued through the original payment method within 5–10 business days, depending on your bank or payment provider.

For Cash on Delivery (COD) orders, approved refunds will be processed via bank transfer after collecting the necessary banking details from the customer.

Shipping charges, if applicable, are generally non-refundable unless the error occurred on our part.

Replacement Policy

Instead of a refund, we may offer a replacement if:

You received an incorrect product.
The product arrived damaged.
The product was defective upon delivery.

Replacement requests are subject to product availability.

Order Cancellation

Orders may be cancelled before they are dispatched.

If your order has already been shipped, cancellation may not be possible. In such cases, you may contact our customer support team for assistance.

If a cancelled prepaid order qualifies for a refund, it will be processed within 5–7 business days.

Prescription-Based Products

Certain Ayurvedic products may require prescription verification before dispatch. Once such products have been approved and shipped, they cannot be cancelled or returned except in cases of damage, manufacturing defects, or incorrect delivery.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

Order Number
Photographs of the product
Photographs of the package
A brief description of the issue

Our support team will review your request and provide a suitable resolution as quickly as possible.

Refused Deliveries

If an order is refused at the time of delivery without a valid reason, any applicable shipping and return charges may be deducted from the refund amount.